Privacy Policy

1.Introduction

Welcome to 1800 ERP (“Company,” “we,” or “us“). We value your privacy and are committed to protecting your Personal Information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our web-based SaaS ERP platform (“Service” or “Platform“) and related websites, applications, or services operated by 1800 ERP.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not access or use the Platform.

2.Information We Collect

We collect various types of information from and about users of our Platform, including:

  1. Personal Information:

    • Account Registration Information: Name, email address, phone number, billing address, and other contact details.
    • Payment Information: Credit card or bank account details when you subscribe to our paid services (processed by our third-party payment processor).
    • User Credentials: Usernames, passwords, and security questions/answers used to access your account.

  2. Business Information:

    • Company Data: Company name, industry, tax identifiers (e.g., VAT number, EIN), and other relevant business details.
    • Operational Data: Information you submit to the Platform as part of your ERP processes, including financial, customer, product, and inventory data.

  3. Technical Information:

    • Log Data: IP address, browser type, device information, access times, and referring website addresses.
    • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to improve user experience and analyze usage of our Platform. For more details, see the Cookies and Similar Technologiessection below.

  4. Communications:

    • Support and Inquiry Information: If you contact us with questions or for customer support, we may store your contact details and the content of your communication.

3.How We Use Your Information

We use the information we collect for various purposes, including:

  1. Platform Operation:

    • To create and manage your account.
    • To provide, maintain, and improve our Platform and services.
    • To process your transactions and manage billing.

  2. Communication:

    • To send administrative or account-related information.
    • To respond to your inquiries and provide customer support.
    • To send marketing communications, product updates, and promotional content (where permitted by law and subject to your preferences).

  3. Analytics and Improvements:

    • To monitor and analyze usage patterns and trends to improve our Platform’s functionality and user experience.
    • To develop new features and offerings.

  4. Legal Compliance and Security:

    • To detect, investigate, and prevent fraud, unauthorized access, or other illegal activities.
    • To comply with applicable laws, regulations, or legal processes.
    • To protect the rights, property, or safety of 1800 ERP, our users, or others.

  5. Other Purposes:

    • We may use your information for other purposes disclosed to you at the time we collect your information or with your consent.

4.How We Share Your Information

We do not sell your Personal Information. We may share your information in the following situations:

  1. Service Providers:

    • We may share information with third-party service providers that perform services on our behalf (e.g., payment processors, hosting providers, analytics providers).
    • These providers are contractually required to use your information only to perform services for us and not for their own benefit.

  2. Business Transfers:

    • In connection with or during negotiations of a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be disclosed or transferred to another entity.

  3. Legal Requirements:

    • We may disclose information if required by law, regulation, court order, subpoena, or other legal processes.

    • We may also disclose information if we believe it is necessary to protect our rights, safety, or property—or that of others.

  4. Consent:

    • We may share your information with your consent or at your direction.

5.Cookies and Similar Technologies

We and our partners may use cookies and similar tracking technologies (e.g., pixels, beacons, tags) to collect and store information when you use our Platform. Cookies help us:

  • Remember your preferences and settings.
  • Keep you signed in to your account.
  • Analyze Platform traffic and usage trends.
  • Offer relevant content and advertising.

You can control cookies through your browser’s settings. However, disabling certain cookies may limit your ability to use all features of our Platform.

6.Data Retention

We retain your Personal Information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your Personal Information, we will securely delete or anonymize it.

7.Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect Personal Information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your computer or device.

8.International Data Transfers

Depending on your location, your information may be transferred to and stored in jurisdictions with different data protection laws than your home country. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy, including through the use of data transfer agreements and other lawful measures.

9.Your Rights and Choices

Depending on where you reside, you may have certain rights regarding your Personal Information, such as:

  1. Access and Correction: You may request access to or a copy of your Personal Information, and request corrections if needed.
  2. Deletion: You may have the right to request that we delete your Personal Information, subject to certain legal exceptions.
  3. Restriction and Objection: You may have the right to restrict or object to the processing of your Personal Information in certain circumstances.
  4. Data Portability: In some cases, you may request a copy of your Personal Information in a structured, machine-readable format.
  5. Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe link in each email or by contacting us directly.

To exercise these rights, please contact us at the details provided in the How to Contact Us section below. We will respond to your request in accordance with applicable law.

10.Third-Party Links and Services

Our Platform may contain links to third-party websites or services that are not operated by 1800 ERP. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit or services you use.

11.Children’s Privacy

Our Platform is not intended for individuals under the age of [13/16 depending on jurisdiction], and we do not knowingly collect Personal Information from children. If you believe we may have collected information from a child, please contact us so that we can promptly address and remove such information.

12.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date at the top of this page indicates when this Privacy Policy was last revised. If we make material changes, we will notify you by posting a notice on our Platform or by sending you an email (if we have your email address on file). Please review this Privacy Policy periodically.

13. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights related to your Personal Information, please contact us at:

  • Email: hello@1800erp.com
  • Address: AccessWork, Eureka Towers, A Wing, Level 9, Mindpsace IT Park, Malad West, Mumbai – 400064, India
  • Phone: +91.976.914.9000

We will do our best to respond promptly and resolve your concerns.

Disclaimer: This sample Privacy Policy is provided only for general informational purposes and does not constitute legal advice. Laws and regulations regarding privacy and data protection vary by jurisdiction and may change over time. You should consult legal counsel to ensure that your privacy practices comply with all applicable laws and regulations.